On November 8, 2011, the Joint Commission released the eagerly awaited Advancing Effective Communication, Cultural Competence and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community: A Field Guide (available for free online).
The field guide will serve as an essential resource for hospitals and healthcare organizations to create a more welcoming, safe and inclusive environment that contributes to improved healthcare quality for LGBT patients and their families. It offers strategies, practice examples, resources and testimonials designed to help improve communication and provide more patient-centered care to LGBT patients, through the implementation of the Joint Commission’s new hospital visitation and non-discrimination standards (RI.01.01.01, EPs 28 and 29), which are inclusive of LGBT patients. The field guide also provides information to help hospitals as well as other healthcare settings identify gaps, safety risks and areas of improvement for patient-centered care to LGBT patients.
The Joint Commission evaluates and accredits more than 19,000 hospitals, healthcare organizations and programs in the United States, and its standards and evaluation criteria serve an important role in ensuring safe and effect care for patients.
GLMA has worked with the Joint Commission over the past few years and is thrilled to see this very important resource now available. Along with other stakeholders, GLMA was involved in developing Advancing Effective Communication, Cultural Competence and Patient- and Family-Centered Care: A Roadmap for Hospitals, which included the hospital visitation and non-discrimination standards that went into effect this past July. GLMA also provided input on the Joint Commission’s implementation of these new standards, including commenting on the newly released field guide.
GLMA applauds the Joint Commission for their efforts to ensure hospitals create more welcoming, safe and inclusive environments, which will contribute to improved healthcare quality for LGBT patients. GLMA looks forward to continuing to work with our partners and other stakeholders to utilize this resource in our educational and advocacy efforts.